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Thank you for purchasing a Newgy Robo-Pong table tennis robot. We pride ourselves on extensive research and development, high quality manufacturing and thorough testing of our products. However, if an issue should arise or you need technical support, please contact our Technical Support Department at 1-800-556-3949. The warranty information below is applicable only to Newgy customers in North and South America. If you are in another part of the world, please contact the distributor for your area for service policies that apply to your country. A list of distributors can be found here.
Please call us for a return authorization number before you send in your robot for repair. Often, repairs can easily be handled over the phone. You can also visit our FAQ section to find answers to common questions. When you do call, please have your serial number (located on the back of your robot body and/or control box) and Owner's Manual handy. If, after talking with our Technical Support, if you need to send in your robot, include a brief note describing the problem and list your daytime phone number and shipping address, as well as your return authorization number given by your Newgy representative.
If you know which part you need to order, you may order it by phone or request by email through our Contact Us page. Parts are not available for purchase on Newgy.com.
LIMITED 1 YEAR WARRANTY*
Manufacturer warrants to the original retail purchaser of this product to be free from defects in material and workmanship for a period of 1 year from date of purchase.
Should this product become defective due to material or workmanship during the warranty period, contact our Technical Support Department describing the defect. Always provide your serial number. We will provide you with a return authorization number and shipping instructions. If you are asked to return the product, pack it securely and ship it PREPAID.
If defective as provided by the terms of this warranty, we will, at our discretion, repair or replace the product and return it prepaid to a continental U.S. address. Shipping charge may apply for other areas.
This warranty is not transferable and does not cover normal wear and tear, or damage caused by improper handling, installation, or use. This warranty is void if the product is in any way abused, damaged, or modified from its original state.
This warranty gives you specific legal rights, and you may have other rights that may vary from state to state.
When your 1 Year Limited Warranty expires, Newgy will repair any normal wear and tear to the robot for for a flat fee per claim (depending on robot model), plus shipping and handling (for Contiguous U.S., other areas carry additional fees) for a period of 5 years from date of purchase. This policy does not cover damage due to abuse, misuse, or improper handling and applies only to the original retail purchaser of Newgy robots bought from an authorized Newgy USA dealer.
As of January 17, 2019 Service Policy fees are as follows (fees subject to change):
Robo-Pong Models 540(+)/1040(+)/1050(+)/1055/2040(+) - $75.00
Robo-Pong Models 2050(+)/2055 - $100.00
Robo-Pong 3050XL - $200.00
OUT OF WARRANTY/SERVICE POLICY REPAIRS
When your 1 Year Limited Warranty and Service Policy expires, Newgy will repair any normal wear and tear to the robot for our current hourly service charge, plus the cost of parts and shipping and handling (for Contiguous U.S., other areas carry additional fees).
*Warranty and service valid only in territory of original sale.