Is the owner's handbook a book with playing lessons demonstrated on the Robo-Pong® or is it the manual that has the lessons? 

The Owner's Manual does not contain lessons. It contains information on set-up, take-down, adjustments, maintenance, troubleshooting, warranty, assembly/disassembly, and parts list. The Robo-Pong Player's Instructional Manual does contain lessons. It is $14.95 and covers a wide range of strokes, serves, footwork, workout programs, etc. 

Is Newgy Industries the manufacturer or just the US distributor for Robo-Pong®? Is the robot actually made in the United States?  

Newgy Industries is the manufacturer of Newgy robots. Newgy USA distributes in North and South America. For global sales, go to our list of Newgy international distributors and sales representatives. Our state-of-the-art factory is located in China. We currently have five models—Robo-Pong® 2040, 1040, and 540, 2050 and 1050. Previously, our Model 1929 was in production from 1988 to 1994, Robo-Pong® 2000 from 1994 to 2000, and Robo-Pong® 1000 from 1998 to 2000 and 2040 and 1040 from the year 2000 to 2010.

Do you have used or reconditioned robots for sale? 

Occasionally, we have "reconditioned" robots for sale. These reconditioned units were returned to us under our 30-day money back guarantee, so they have very little use. We fix anything wrong with them and verify that all pieces are in the package. We then test the unit to make sure all functions are up to standards and re-box them. They come with the same warranty and service policy as a new unit and we offer a new 30-day Money Back Guarantee with these units as well. We rarely receive returns, so reconditioned units are rare. We usually do not have these units in stock for very long as they sell very quickly. 

What happens with balls that aren’t caught in the net? 

Balls that don't go into the net either end up on the floor or on the table. Most of these will not interfere with your playing with the exception of balls that roll under your feet (quickly kick them away) or balls that end up on the table on your side of the table net (quickly brush them away with your racket). 

Do you have parts available for the Model 1929/2900/6900/Triten robot?  

Please call customer service (1-800-556-3949) for parts availability.