Newgy Robo-Pong offers a 30 day comprehensive return policy from the date of purchase. All products must be returned in original packaging with all accessory items included. Customer must contact Newgy for a return authorization number which needs to be included with the return shipment. Any missing or damaged items including packaging will be deducted from the amount of the refund. Newgy does not refund the original shipping fee from the purchase. Customers are responsible for the cost of returning the product(s). Newgy does not provide return shipping labels.
Newgy must receive the product in good working order for a refund to be issued. Original product must be received by Newgy within 10 days of the issuance of the return authorization number. Newgy will not accept returns without return authorization numbers, and the customer will be responsible for paying shipping and handling back to them.